POSITION/JOB SUMMARY:

• The Outreach Receptionist serves as a primary point of contact for patients, visitors, outreach providers, and staff, providing professional, friendly, and efficient customer service. This position is responsible for patient registration, appointment scheduling, insurance verification, payment collection, and coordination of patient flow for outreach providers and designated hospital departments.
• The Outreach Receptionist communicates and collaborates with patients, providers, hospital departments, and external healthcare partners to support efficient clinic operations and a positive patient experience. This position is responsible for maintaining accurate patient information in the Electronic Health Record (EHR), protecting patient confidentiality, and supporting the delivery of safe, high-quality, compassionate healthcare in accordance with JMHS policies and procedures.

This position is scheduled Monday - Friday from 8:00am - 4:30pm 

ESSENTIAL FUNCTIONS

• Greet patients and respond to phone calls in a welcoming and professional manner.
• Participate in registering patients by gathering necessary information from patient to build a new/updated patient account in the Electronic Medical Record.
• Collect self-pay payments and insurance copays.
• Creating and scheduling appointments for the surgery department and outreach providers.
• Verifying active patient Insurances.
• Updating and maintaining Patient Access work queues as assigned.
• Work collaboratively with other departments to help provide high quality compassionate healthcare. 
• Excellent communication skills at level necessary for taking patients' medical histories, understanding provider and supervisor’s instructions, and for accurately documenting patients' medical information.
• Ability to effectively communicate with patient population and staff while demonstrating a high degree of diplomacy and tact.
• Continuous quality improvement.
• Help others succeed.
• Other duties as assigned.

STANDARD REQUIREMENTS

• Supports the Mission, Vision and Values at Johnson Memorial Health Services.
• Is knowledgeable of patient and resident rights and ensures an atmosphere which allows for the privacy, dignity, and well-being of all patients and residents in a safe, secure environment.
• Supports, cooperates with, and implements specific procedures and programs for:
  • Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs.
  • Confidentiality of all data, including patient, resident, employee, and operations data.
  • Quality assurance and compliance with all regulatory requirements.
  • Compliance with current law and policy to provide a work environment free from any sort of harassment and all illegal and discriminatory behavior.
• Supports and participates in common teamwork:
  • Cooperates and works together with all co-workers; plan and complete job duties with minimal supervisory direction including appropriate judgment.
  • Uses tactful, appropriate communications in sensitive and emotional situations.
  • Follow up as appropriate with supervisor, co-workers, patients, or residents regarding reported complaints, problems, and/or concerns.
  • Promotes positive public relations with patients, residents, family members and guests.
  • Completes requirements for in-service and annual training, acceptable attendance, uniform dress codes including personal hygiene, and other work duties as assigned.

QUALIFICATIONS

• High school graduate required.
• One-year medical front desk experience required.
• EPIC experience preferred.
• Strong communication and customer service skills.
• Proficient knowledge in insurances.
• Computer proficiency and prior experience with EPIC highly preferred

Benefits Offered for 48+ hours (.6 FTE)

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Flexible Spending (FSA)
• Health Savings (HSA)
• Supplemental Insurances
• Retirement (401a/457 Plan) 
• Paid Time Off 
• Employee Sick & Safety Leave
• Extended Illness Bank

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

JHMS is committed to the full inclusion of all qualified individuals. As part of this commitment. JHMS will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please contact the Human Resources Department.