Job Summary

This position is responsible for the collection of outstanding accounts receivable from Johnson Memorial Health Services’ patients. Acts as a financial resource for JMHS patients to assist in determining insurance coverage and payment arrangement options for procedures at Johnson Memorial Health Services. This is a customer facing role that will require daily interaction with our patients from a financial perspective.

Supervisory Responsibilities

• N/A

Responsibilities

• Review and accurately maintain Long-term care and Assisted Living patient accounts self-pay and insurance.
• Accurately manage the Long-term care and Assisted living statements and billing process
• Accept payments via mail, phone, and in-person.
• Set up payment arrangements on accounts, ensuring patients are paying adequate monthly payments
• Review and transfer accounts to external collection agencies as needed.
• Work with patients to provide an estimate of the total charge for intended procedures and determine the patient liability after insurance coverage.
• Meet with self-pay patients to setup payment plan and discuss the Charity Care application.
• Explain various payment options to patients and provide assistance with completing applications for Medical Assistance and or other Assistance Programs when applicable, follow up on MA applications as necessary. 
• Accurately document contact and coordinate any follow-up activities in a timely manner
• Assist family members and patients with billing questions
• HPE and Revenue Recapture Main contact
• Review self- pay credit balances.
• Follow internal collections process for past due accounts including phone calls and letters to patients.
• Complete required annual Health Streams education
• Maintain confidentiality.
• Gather necessary information that may be requested by manager
• May assume other responsibilities as assigned by manager 

Core Competencies

• Ability to communicate effectively with the public, patients, and co-workers
• Be able to work closely with co-workers and patients
• Good telephone skills
• Knowledge in Word and Excel

Education/Experience/Licensure

• Must have at least a 2 year college degree
• Prior collection experience is preferred
• Complete MNsure training and pass exam

Working Environment - Mental Demands/Physical Demands/Environmental Factors

• Tools/Equipment Used: Standard office equipment including computer and peripherals.
• Posture: Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting.
• Motion: Repetitive hand motions, frequent keyboarding, and use of mouse; occasional reaching.
• Lifting: Occasional light lifting and carrying (less than 35 pounds).

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required. 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

JHMS is committed to the full inclusion of all qualified individuals. As part of this commitment. JHMS will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please contact the Human Resources Department.