POSITION/JOB SUMMARY:

• A Patient Accounts Representative for Johnson Memorial Health Services is responsible to ensure timely and accurate submission of insurance claims, facilitate effective follow up on accounts receivable, and assist patients with billing questions.

This position is scheduled Monday - Friday with office hours typically being 8:00am - 4:30pm

ESSENTIAL FUNCTIONS

• Complete accounts on various assigned work queues in Epic such as denials and insurance follow up
• Filing appeals with insurance companies as necessary
• Following up on credit balance accounts
• Accepting and entering cash receipts
• Assist family members and patients with billing questions
• Help sort mail when necessary
• Complete required annual Health Stream Courses
• Review and transfer accounts to external collection agencies as needed.
• Work with patients to provide an estimate of the total charge for intended procedures and determine the patient liability after insurance coverage.
• Meet with self-pay patients to setup payment plan and discuss the Charity Care application.
• Complete the HPE training
• Help others succeed.
• Other duties as assigned.

STANDARD REQUIREMENTS

• Supports the Mission, Vision and Values at Johnson Memorial Health Services.
• Is knowledgeable of patient and resident rights and ensures an atmosphere which allows for the privacy, dignity, and well-being of all patients and residents in a safe, secure environment.
• Supports, cooperates with, and implements specific procedures and programs for:
  • Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs.
  • Confidentiality of all data, including patient, resident, employee, and operations data.
  • Quality assurance and compliance with all regulatory requirements.
  • Compliance with current law and policy to provide a work environment free from any sort of harassment and all illegal and discriminatory behavior.
• Supports and participates in common teamwork:
  • Cooperates and works together with all co-workers; plan and complete job duties with minimal supervisory direction including appropriate judgment.
  • Uses tactful, appropriate communications in sensitive and emotional situations.
  • Follow up as appropriate with supervisor, co-workers, patients, or residents regarding reported complaints, problems, and/or concerns.
  • Promotes positive public relations with patients, residents, family members and guests.
  • Completes requirements for in-service and annual training, acceptable attendance, uniform dress codes including personal hygiene, and other work duties as assigned.

QUALIFICATIONS

• 2 or 4-year college degree is preferred
• Prior billing / collection experience is preferred

Benefits Offered for 48+ hours (.6 FTE)

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Flexible Spending (FSA)
• Health Savings (HSA)
• Supplemental Insurances
• Retirement (401a/457 Plan) 
• Paid Time Off 
• Employee Sick & Safety Leave
• Extended Illness Bank

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.

JHMS is committed to the full inclusion of all qualified individuals. As part of this commitment, JHMS will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please contact the Human Resources Department. JMHS is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.